Privacy Policy

SunnyHills (“we”, “us”, or “our”) operates the website https://SunnyHills.my (the “Service”).
We value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or interact with us through any digital or physical means.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information: Name, NRIC/passport number (if applicable), email address, phone number, billing/shipping address.
  • Transaction Information: Order details, payment method, and delivery preferences.
  • Technical Data: IP address, browser type, pages visited, access times, and referring websites.
  • Cookies and Tracking Data: Used to enhance your browsing experience and analyze website usage.

You may choose not to provide certain information, but this may limit your ability to use some features of our website or receive certain services.

2. How We Use Your Data

Your personal data may be used for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support and respond to inquiries.
  • To personalize your shopping experience.
  • To improve our website, products, and services.
  • To send promotional materials, newsletters, or offers (only with your consent).
  • To comply with legal obligations under Malaysian law.

We will not sell, rent, or share your personal data with unrelated third parties without your consent, except where required by law or for legitimate business operations.

3. Disclosure of Data

We may disclose your personal data only to:

  • Authorized third parties such as delivery service providers, payment processors, and IT support companies that assist in our operations.
  • Regulatory or government authorities if required by Malaysian law.
  • Legal representatives in the event of disputes, fraud prevention, or enforcement of our rights.

All third parties handling personal data on our behalf are contractually obligated to comply with PDPA requirements.

4. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes it was collected for, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze web traffic and customize content.
You may choose to disable cookies in your browser settings. However, this may affect certain functionalities on our website.

6. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.
However, no electronic transmission or storage method is completely secure. By using our website, you acknowledge and accept these limitations

7. Your Rights Under the PDPA

You have the right to:

  • Access and request a copy of your personal data held by us.
  • Request correction or updating of inaccurate or incomplete data.
  • Withdraw consent to the processing of your personal data (subject to legal or contractual restrictions).
  • Request deletion of your personal data when it is no longer required for its original purpose.

To exercise these rights, please contact us using the details provided below.

8. External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these external sites. We encourage you to review their respective privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe your child has provided us with personal data, please contact us so we can take appropriate action.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised “Effective Date.” Continued use of our website constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or wish to exercise your rights under this policy, please contact us at:

SunnyHills Malaysia
Email: sunnyhills.my@gmail.com
Address: B-6-11, Block B, Ativo Plaza, No.1, Jalan PJU 9/1, Bandar Sri Damansara, Kuala Lumpur 52200.