Product & Storage Information

Are your products suitable for vegetarian?

Made with ethically sourced ingredients, and packed with wholesome goodness without artificial additives and preservatives, our pineapple cakes are suitable for Ovo-Lacto vegetarians.

Are your products made in Malaysia?

Produced with cutting-edge equipment and skilful and dedicated staff in Taiwan, our products are delivered to Malaysia by air to ensure their freshness.

FORBIDDEN Durian Mooncakes are made in Singapore.

How long does the cakes last?

As no artificial additives and preservatives are used in these cakes, they are freshest and best consumed by the best-before date.

They will usually have a minimum of 2 weeks for consumption upon delivery.

Do I need to refrigerate the products?

There is no need to refrigerate the regular products (Pineapple Cake, Apple Cake). Please store the cakes in a cool and dry place, away from direct sunlight.

For Frozen products, please store them in the freezer (-18 Degree Celsius)

Halal-Certified

This product is halal certified. Feel free to enquire via service@sunnyhills.my if in need of further assistance.

Account and Membership

I am unable to log in / access my account after registration

After you have registered, you will receive a confirmation email to the email address that was provided. To activate your account, open the email and click on the link. Do check your spam folder to ensure that the email has not been sent there.

I forgot my password

Simply select "Forgot Password" at the login page. Enter your registered email address and click the send button. Look out for the email to reset your password.

How do I earn the points?

You can earn 10 point for every RM1 spent. However, please note that points will not be issued on orders using discount/promo codes.

What can I do with the member/points?

You can redeem vouchers, free shipping and more! Simply tap on "Redeem Rewards" at the bottom right of your screen to find out the full list of rewards.

Delivery / Shipping

When can I receive my order ?

For standard delivery, your parcel will likely reach you within 3-5working days from selected date upon checkout.

Same-day delivery (Lalamove/Grab) is available for Klang Valley orders placed before 11am. Delivery will be scheduled on your selected date, based on driver availability.

Delivery may be delayed during peak seasons due to high demand; or unforseen traffic / weather conditions.

Can I have order delivered at a certain timing ?

We will not be able to guarantee the delivery timing as we are using 3rd party delivery services. The standard delivery timing is between 9am - 6pm.

How can I track my order?

Please click on the tracking number in the email notification. You can notify us at sunnyhills.my@gmail.com if you did not receive the notification.

Can I cancel my order?

Cancellation is strictly not allowed due to the nature of food products.

What is the delivery fees?

Standard Delivery is available at RM6. Free on orders above RM 200.

Same-day delivery on the selected date is available. This service is only available within the Klang Valley and free delivery on orders above RM200.